Privacy policy
Last Updated: February 1, 2023
When you visit our website www.omcandles.com (referred to in this document as the "Website"), and use any of our services (the "Services", including our Website), our Privacy Policy details what information we collect, how we use it and what rights you have in relation to it.
If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Website / Services immediately.
This privacy notice applies to all information collected through our Services (including our Website), as well as, any related services, sales, marketing or events.
Our Website collects personal data to power our site analytics, including information about your browser, network, and device, web pages you visited prior to coming to this Website and Your IP address. This information may also include details about your use of this Website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
Our Website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
These functional and required cookies are always used, which allow our hosting platform, Squarespace, to securely serve this website to you. For additional information on how to view cookies visit their site.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
When you buy a product on www.omcandles.com, we collect personal information from you, which you provide, to fulfill the order. Following is the information we may collect:
Billing and shipping address
Details relating to your purchase (for example, candle type selected)
Email address, Name, and Phone number
As you go through checkout, our site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Our web host Squarespace (“Web Host”) collects personal data when you visit this website, including:
Information about your browser, network and device, Web pages you visited prior to coming to this website, Web pages you view while on this website, Your IP address
Our Web Host needs the data to run this website, and to protect and improve its platform and services., as well as, analyzes the data in a de-personalized form.
If you create a customer account on our website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders
Email address
Name
Phone number
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.
We may email you with messages about your order or account activity. For example, we may email you to tell your order has shipped.
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
We share all of the above information with S our website analytics provider, website hosting provider, and email marketing provider, Squarespace, to learn about site traffic and activity, so they can provide website services to us and so they can send emails on our behalf.
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
We collect financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect.
Otherwise, all financial information is stored by our payment processor, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
AdIf you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
CPPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to have an authorized agent submit these requests on your behalf, please contact us at privacy@omcandles.com.